Trinity's Billing Issues - KXNet.com - Bismarck/Minot/Williston/Dickinson-KXNEWS,ND

Trinity's Billing Issues

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Lots of people in the region have been getting hospital bills recently that covered charges going back many months - sometimes years.

Officials at Trinity Hospital of Minot say past billing problems are being solved - and the result is that many people are only now receiving bills that should have been sent out long ago.

Shaun Sipma reports on what happened, and what the hospital is doing to correct the problem.

"We've heard the term, "The check is in the mail", but for Trinity Health of Minot it's actually the bill, or as it turns out bills.

An much as two years worth of back billing is going out to patients after a long battle with a software change-over at Trinity.

(Randy Schwann, Trinity - VP Marketing) "Despite a lot of time and effort, there is significant flaws in it. We just could not resolve those."

Trinity Vice-President of Marketing Randy Schwann says they finally scrapped that failed software and went with a new company and different software.

(Randy Schwann, Trinity - VP Marketing) "Which resulted in bills being sent out now that have been for services that have been performed month and months ago, maybe up to two years ago.

Schwann says understandably people who are finally receiving bills, sometimes stacks of them, are confused and frustrated.

He says Trinity's hope it to work through the process with people to help them understand what happened, what the details are included in the bills and payment issues.

(Randy Schwann, Trinity - VP Marketing) "We have financial councilors that walk through that with every patient that calls and try to help them understand what the bill is for and set up payments of that is necessary so we're going to go the extra mile to make sure their questions are answered and there's help available."

Schwann says Trinity has been working with insurance companies on the issue throughout the billing backlog and now the new transition to new software.

Because each person's coverage is different, he suggests people who have questions about deductibles, duplication of benefits and more, should also be talking with their health insurance provider.

The software snafu has caused a great deal of concern from both patients and Trinity.

Bill that have back-up and now coming all at once throwing a financial strain to some and for the Health Care provider trying to recover payments for services that till now were stuck in limbo.

In Minot, Shaun Sipma KX News.

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