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SOURCE Astea International Inc.
Powerful and Advanced Capabilities will Empower Organizations to Revolutionize the Way they Provide Service
HORSHAM, Pa., Sept. 18, 2013 /PRNewswire/ -- Astea International Inc. (NASDAQ:ATEA), a global provider of service lifecycle management and mobility solutions, has introduced a new release of the industry's most robust solution to meet the evolving needs of global service organizations. The significant investment in development has resulted in an unprecedented release that creates a paradigm shift away from the traditional service management solutions in the market today. With this release, Astea has introduced an abundance of new features and enhancements that were developed on the premise of three main underlying concepts; optimizing and streamlining processes, enabling proactive service insight and intelligence at every level, and significantly increasing ease of use and customizations without technical skills. Accelerated revenue growth, proactive intelligence, productivity and process optimization, enriched employee interaction experience, and increased customer satisfaction are just a few of the advantages organizations will be able to achieve with this new release.
The majority of service organizations already recognize that service management and mobile workforce solutions are mission-critical components to their overall strategy in order to fuel growth, derive competitive differentiation, and ultimately achieve the highest levels of customer satisfaction. Now, forward-thinking organizations are looking at how they can deliver more predictive and proactive service to adapt to the ever changing and increasing demands of their customers. With Astea Alliance 11.0, companies can do just that, deploy in the cloud or on premise, from a single solution provider. For more than 34 years, Astea has been developing and implementing global solutions solely focused on providing service organizations with technology innovations that will further optimize and accelerate their business, and this release continues that tradition.
Below are just a fraction of the features and enhancements in Astea Alliance 11.0 that accelerates innovation to transform the way companies provide exemplary service:
"Building on our extensive history and expertise in the service management industry, Astea Alliance 11.0 has achieved a new standard of delivering a powerful, feature-rich, forward-thinking solution that offers greater ease of use, unmatched configurability, accelerates and optimizes productivity, and provides unique ways to deliver knowledge throughout the organization to ensure user adoption that ultimately ends with elated customers," said Zack Bergreen, CEO of Astea International. "We intimately understand that companies are under constant pressure to do more work with fewer resources. Simultaneously, service organizations are being tasked with increasing service revenues and creating competitive differentiation to offset product commoditization. This new release has a heightened focus on delivering functionality and flexibility that will enable organizations to accomplish those challenges without complexity."
Astea is the only solution provider that offers all cornerstones of service lifecycle management: customer management; service management; asset management; forward and reverse logistics management; and mobile workforce management with enhanced scheduling optimization. Astea's solutions are seamlessly orchestrated to share and leverage information throughout the service lifecycle – removing the traditional barriers between the field and back office. With Astea Alliance's modularity, companies can introduce one module at a time or deploy a seamless information backbone across the entire service lifecycle continuum, thereby eliminating the patchwork of disparate systems that can hamper a company's ability to provide best-in-class.
About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea's solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.
www.astea.com. Service Smart. Enterprise Proven.
© 2013 Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.
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